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20% OFF sitewide with CODE: treats2020! FEW EXCLUSIONS APPLY.

FAQs

ONLINE STORE INFORMATION

Delivery and Processing Update

We thank you for your business during the COVID-19 shelter-in-place mandate. Rest assured, we are working as hard as we can to get your package delivered. However, due to an increase carrier handling times, please allow an additional 3 business days in processing. Expedited shipping service like Next Day Air, and 2-Day Air by UPS will also need 2 additional business days to process. We are grateful for your understanding! 

Coupons 

Coupon codes cannot be combined with any other offers. Due to brand restrictions, all online promotional offers unless noted otherwise exclude:

Sale items, Comme des Garcons, Comme des Garcons Play, AER, Beauty, Sutro Shoes, hand sanitizing products, grooming, home goods, and pin/patches.

For deep promotions 30% off and more, Les Tien, Skagorn, Stussy, and all Jewelry are excluded. 

Coupon codes that are 40% off or more applied to item(s) in an order will be considered as Final Sale.

Do you have an actual store?
Yes, we do! We have one store in San Francisco: Azalea, Hayes Valley: 411 Hayes St. 


What is your shipping policy?
We offer free UPS ground shipping for all orders in the Continental United States over $75. For additional details, please see our shipping policy here.


Do you ship Internationally?
We do! We ship to 31 different countries and standard shipping is $39. For additional details, please see our shipping policy here.


What if I’m unsure about fit or have questions about products before purchasing?
Chat us! You can find our live chat on all azaleasf.com pages. We are also available via orders@azaleasf.com and (415) 861-9888.


Do you offer free returns?
Due to carrier price and surcharge increases, we are not currently offering free returns or exchanges. Returns shipping labels are $9 flat fee. Please note that all items must be returned in the condition that they were received. If these conditions above are met, and the item is in perfect re-sellable condition, you can return regular priced merchandise within 14 days from date of delivery for a full refund or exchange. For additional details, please see our return policy here.


Can I return for free in-store?
Absolutely! We’d love to see you at our San Francisco stores. Please note that in-store returns only receive store credit. If you need to return an item purchased online, please note that all items must be returned in the condition that they were received. If these conditions above are met, and the item is in perfect re-sellable condition, you can return regular priced merchandise within 14 days from date of delivery for store credit  or exchange. For additional details, please see our return policy here.

 

What’s the difference between Final Sale Return Policy vs. Regular Sale?
Final Sale items cannot be returned or exchanged. Unless specified in the promotional email or our website regarding final sale coupons, the following categories are Final Sale:

  • Promotional coupon of 40% or more applied to the order. 
  • Clearance Sale items (any item marked down 50% or more) 
  • Intimates and Swimwear (bras, panties, and shapewear).
  • Beauty and Grooming products, including hand sanitizers and face masks. If the product causes an allergic reaction, you can return or exchange the product within 30 days of the original purchase date. 

For additional details, please see final sale return policy here.


Can I use online promo codes in-store?
Most online promo codes are restricted to online use only, however, there are times when we run the same promotions in-store and online. Please read the fine print and exclusions related to all promo codes for redemptions details.


Can I use two discount codes?
Unfortunately, only one code can be used per order. Codes cannot be applied to previous purchases and some exclusions apply. For additional details, please see discount code policy here.


Can you use gift cards/store credit online?
Digital gift cards issued may be used in store or online. Physical gift cards and store credits however, can only be used in store only for now. Please visit our store locations to redeem:

Azalea, Hayes Valley: 411 Hayes St. San Francisco


Do you have gift cards?
We do! You can purchase physical gift cards at one of our two stores in San Francisco: Azalea, Hayes Valley: 415.861.9888. Please note these cannot be redeemed on azaleasf.com.