Azalea Shipping & Returns Policy

Processing & Shipping

Orders are processed within 1–4 business days, excluding holidays.
We cannot ship to PO Boxes or APO addresses.
Processing times are in addition to shipping transit times, including expedited shipping services.
Please review your order details carefully before submitting. Orders cannot be modified or canceled once placed. We do not offer refunds for successfully delivered packages when an incorrect shipping address was provided at checkout, except where required by law.
Some items may only be eligible for standard shipping. Please contact hello@azaleasf.com with any questions.
Once an order has shipped, please contact the carrier directly regarding lost or stolen packages. Azalea will assist with shipping-related issues as appropriate.

U.S. Shipping Information

Free USPS Ground Shipping on U.S. orders over $125, excluding Alaska and Hawaii.
Orders under $125 ship via USPS Ground for $8.
Shipping to Alaska and Hawaii is calculated at checkout based on package weight.

Order Total	Shipping Method	Cost	Estimated Transit
$1–$124.99	USPS Ground	$8	5–7 business days
$125+	USPS Ground	FREE	5–7 business days
Any	3 Day Select	$30	3 business days*
Any	2 Day Air	$35	2 business days*
Any	Next Day Air Saver	$50	1 business day*

Shipping estimates do not include our 1–4 business day processing time. Expedited services may not be available for all items or destinations.

International Shipping

International shipping is available worldwide through our third-party partner, International Checkout.
Shipping costs are calculated at checkout.
Import duties and taxes are the customer's responsibility and are generally payable to the carrier upon delivery.
Refused or undeliverable shipments may be subject to original shipping costs, duties, taxes, customs charges, and return shipping fees. Applicable charges will be deducted from any refund issued.
All international orders are final sale, subject to applicable consumer protection laws.

Additional Shipping Information

Please double-check your shipping address before completing your purchase. Customers may be responsible for additional costs associated with incorrect addresses, refused shipments, or packages returned as undeliverable.

If your package is lost, damaged, or stolen during transit, please contact the shipping carrier to initiate a claim and notify our team if assistance is needed.

Returns & Refunds

Return Requests

Azalea accepts returns on eligible merchandise within 10 days of delivery.

Email orders@azaleasf.com within 10 days of delivery to request a return.
Once your return is approved, a prepaid return shipping label will be emailed to you.
A $10 flat-rate return shipping fee will be deducted from your refund or store credit.
Approved returns must be shipped within 5 days of receiving the return label.
Returns shipped after the 5-day period are eligible for store credit only, provided they otherwise meet our return requirements.

Return Conditions

All returned merchandise must be:

Unworn, unwashed, and unaltered.
In its original condition, with all original tags attached.
Free of damage, stains, odors, or signs of use.
Eligible for return under our Final Sale exclusions below.

Once an eligible return is received and inspected, refunds will be issued to the original payment method, less the $10 return shipping fee, within 30 business days.

You will receive an email notification once your refund has been processed. Depending on your financial institution, refunds may take additional time, potentially up to two billing cycles, to appear on your statement.

Azalea does not offer price adjustments. Discounts, promotional offers, and flash sales cannot be applied retroactively to orders placed before the promotion begins.

Final Sale Policy

All Final Sale merchandise is non-returnable and non-exchangeable.

This includes all sale merchandise, items discounted 25% or more through promotional codes or flash sales, and products specifically marked FINAL SALE on their product pages.

Final Sale restrictions apply to qualifying promotional purchases even when individual products are not marked FINAL SALE.

Final Sale Items

The following merchandise is considered Final Sale:

All sale and clearance merchandise
Items discounted 25% or more, including flash sales and promotional discounts
Intimates, including bras, panties, shapewear, and boxers
Swimwear
Socks
Shoes
Made-to-order jewelry (currently all jewelry sold at Azalea)
Candles, diffusers, and simmers
Beauty and grooming products, except eligible allergic-reaction claims reported within 30 days
Any product specifically marked FINAL SALE
International orders, subject to applicable law

Final Sale merchandise cannot be returned or exchanged for reasons such as sizing, fit, preference, or change of mind.

If an unauthorized return of Final Sale merchandise is received, we will notify you by email. The merchandise may be returned to you at your expense, and no refund will be issued, except where required by law.

Defective or Incorrect Merchandise

If you believe you received defective merchandise or an incorrect item, please contact orders@azaleasf.com within 3 days of delivery, whenever possible.

Include your order number, a description of the issue, and clear photographs so our team can review your claim.

For incorrectly fulfilled orders, including incorrect styles, sizes, or colors, Azalea will cover the return shipping costs.

Claims involving defective or incorrect merchandise will be reviewed separately from standard Final Sale restrictions, and all applicable consumer rights remain in effect.

Order Changes & Cancellations

Once an order has been placed, we are unable to modify or cancel it. Please carefully review your items, sizes, shipping address, and payment details before completing your purchase.

For questions regarding shipping, returns, or your order, please contact orders@azaleasf.com.