ONLINE STORE INFORMATION
Comme des Garcons and Comme des Garcons Play are excluded from all online promotions.
What is Try.com?
Azalea trys allows you to try everything on before you purchase. We'll mail them to you for free and you have 7 days to let us know what you want to keep.
How does it work?
How much does it cost?
The Try.com service is free. If you decide to keep an item, you pay the price on Azalea at the time your order was placed. All Try.com orders have free shipping and free returns.
Do you have an actual store?
Yes, we do! We have two stores in San Francisco: Azalea, Hayes Valley: 411 Hayes St. / Azalea, The Mission: 956 Valencia St.
What is your shipping policy?
We offer free UPS ground shipping for all orders in the Continental United States over $50. For additional details, please see our shipping policy here.
Do you ship Internationally?
We do! We ship to 31 different countries and standard shipping is $39. For additional details, please see our shipping policy here.
What if I’m unsure about fit or have questions about products before purchasing?
Chat us! You can find our live chat on all azaleasf.com pages. We are also available via [email protected] and (415)- 861-9888.
Do you offer free returns?
Yes. Please e-mail [email protected] to request return shipping label. Please note that all items must be returned in the condition that they were received. If these conditions above are met, and the item is in perfect re-sellable condition, you can return regular priced merchandise within 14 days from date of delivery for a full refund or exchange. For additional details, please see our return policy here.
Can I return in-store?
Absolutely! We’d love to see you at one of our two San Francisco stores. Please note that in-store returns only receive store credit. If you need to return an item purchased online, please note that all items must be returned in the condition that they were received. If these conditions above are met, and the item is in perfect re-sellable condition, you can return regular priced merchandise within 14 days from date of delivery for store credit or exchange. For additional details, please see our return policy here.
What is Give $20/Get $20?
Invite all your friends to shop Azalea with a $20 credit! The best part is that you also get a $20 Azalea credit once your friend makes their first purchase.
How Do I Earn Azalea Credits?
What’s the difference between Final Sale Return Policy vs. Regular Sale?
Final Sale items cannot be returned or exchanged. The following categories are final sale:
• Clearance Sale items (any item marked down 50% or more)
• Intimates (bras, panties, and shapewear)
• Beauty and Grooming products. If the product causes an allergic reaction, you can return or exchange the product within 30 days of the original purchase date.
For additional details, please see final sale return policy here.
Can I use online promo codes in-store?
Most online promo codes are restricted to online use only, however, there are times when we run the same promotions in-store and online. Please read the fine print and exclusions related to all promo codes for redemptions details.
Can I use two discount codes?
Unfortunately, only one code can be used per order. Codes cannot be applied to previous purchases and some exclusions apply. For additional details, please see discount code policy here.
Can you use gift cards/store credit online?
At this time we do not allow redemption of gift cards or in-store credit on azaleasf.com. Please visit one of our two locations to redeem: Azalea, Hayes Valley: 411 Hayes St. San Francisco/ Azalea, The Mission: 956 Valencia St. San Francisco.
Do you have gift cards?
We do! You can purchase gift cards at one of our two stores in San Francisco: Azalea, Hayes Valley: 415.861.9888 / Azalea, The Mission: 415.682.6988. Please note these cannot be redeemed on azaleasf.com.