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Online Ordering
Phone & Mail Orders
Item Availability
Do you offer gift wrapping?
Special Orders
Payment
Can I use discounts for sale merchandise?
When is my card charged?
It looks like my card was charged twice, why?
Fraud Prevention & Security Review
Price Adjustments
I want to cancel my order. Will my card be charged?
Why is my order ?on hold? or ?cancelled??
Do you have a size chart?
What?s the difference between selvage and selvedge?
Where can I use an Azalea Gift Card?
Do you have a privacy policy?
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When will my order be shipped?
How long will it take to receive my order?
Domestic Shipping & Costs
International Shipping & Costs
Refused Shipments
Can I ship my order to multiple addresses?
What happens if my order is lost in transit?
What is your return policy?
Do you refund shipping charges?
Defective Merchandise
I was shipped the wrong style/color/size, what do I do?
How do I make a return or exchange?
Where do I send my return?
When will my credited card be refunded?
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Online Ordering
Once you’re done shopping, checking out is easy. You can always view the items you have added to your cart by mousing over the Shopping Bag icon, or clicking the “Checkout” button on the upper right hand corner of any page.
Please be aware that even if the product is in your shopping bag, it is not reserved and can be bought by another customer while you are browsing.
When you are ready to complete your order, click on the “Checkout” button on the lower right portion of the shopping bag page. If you have Yahoo! Wallet you can use it to checkout, if not proceed with the regular checkout option. Click on “Continue” and fill in the required information (highlighted in yellow). Review and submit your order.
To find out how long it will take to receive your order, please refer to our Shipping & Handling section.
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Phone & Mail Orders
Some brands prefer not to be sold online and are only available by phone and email order.
If you are interested in purchasing these brands, order by phone or email only. Our customer care representatives are ready to assist you and easy to reach. See our contact info and hours of operation below.
Phone
1.415.861.9888
Email
orders@azaleasf.com
Hours
Monday to Friday 11:00am to 7:00pm PST
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Item Availability
We are vigilant about keeping our inventory full, accurate and up to date. There are rare occasion where we sell out of an item that you?ve ordered. If this occurs a customer service representative will notify you by email with a status update within 24 hours.
Any changes to your order due to availability will be reflected in your order total as well as your shipping confirmation.
We never charge you for an item before we confirm it is in stock.
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Do you offer gift wrapping?
Yes. Azalea will gift wrap your order providing you select this option at checkout. Our gift box service includes a semi-gloss finished white gift box and the item(s) wrapped in red tissue inside the box. You can enter a desire message prior to checkout. The recipient will receive a blank invoice with a Return/Exchange form.
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Special Orders
If there is an item that you wish to purchase that requires a special order, please contact a customer representative by phone at 415.861.9888 or by email at orders@azaleasf.com. For special orders, you will be required to provide us with a form of payment to secure the order. Your order will go through our normal fulfillment process once the merchandise is received from the vendor at our warehouse.
As this is an extra service that we extend to you for free, special orders may not be returned or exchanged. It generally takes 2-4 weeks, not guaranteed, to fulfill a special order.
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Payment
Azalea Online accepts Visa, MasterCard, American Express.
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Can I use discounts for sale merchandise?
No. Discounts do not apply to items reduced in price. Discounts can only be used to purchase regular priced merchandise that you purchase online, by phone or email. Discounts must be applied during checkout and can never be applied to previous purchases.
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When is my card charged?
Your card is not charged until we confirm your items are in stock. If an item is not available, we do not charge you for it.
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It looks like my card was charged twice, why?
We do not charge you twice. What you see as a ?double charge? on your statement is called ?pre-authorization??a common bank practice in handling credit card transactions to ensure sufficient funds and account authenticity.
When an order is placed, our system automatically authorizes your card for the purchase amount. Pre-authorization shows as a second charge, but it is actually a pending transaction tha we do not debit from your account
The authorization amount automatically clears once the purchase debit clears.
How long that takes depends on the issuer of your credit card.
If you need help expediting the process of clearing the pre-authorization you can contact the issuing bank of your credit card.
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Fraud Prevention & Security Review
To prevent fraud, if you provide information that does not match the information held by your credit card company, your order will be flagged by our system with a security review alert. If this occurs, a customer service representative will email you to verify additional information.
If you do not respond within 3 business days, the order will be canceled automatically. Merchandise in an order that is pending security review is not reserved and can be purchased by other customers. To avoid this situation, please take care in entering your credit card information at checkout.
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Price Adjustments
If an item you purchased at full price is reduced in price, you can request a price adjustment within 10 days from the date of purchase.
If you are returning an item?purchased at full price?that has been reduced in price, after the 10 day price adjustment window, you will receive the current sale price value.
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I want to cancel my order. Will my card be charged?
If you cancel your order after it?s been shipped, yes, your card would have been charged and you would need to complete a return. Refer to section III ?Returns and Exchanges? for detailed instructions.
If you cancel your order before it?s been shipped, no, your card will not be charged. Please note that a pre-authorization for the purchase amount will appear on your statement until it is removed by the issuing bank of your card. Please see ?It looks like my card was charged twice, what?s going on?? for details.
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Why is my order ?on hold? or ?cancelled??
If your order status changes to ?on hold? or ?cancelled,? a customer service representative will contact you within 48 hours. Here?s a list of situations that would result in your order being placed ?on hold? or ?cancelled.?
ON HOLD
Pending Back Order
If an item you?ve ordered is not in stock and on back order, it generally takes 2-4 weeks to receive the item. Once the item arrives at our store, we ship your order the same day and send you a shipping confirmation via email.
If you chose expedited shipping, please note that shipping delivery times do not include our 48-hour confirmation process. Please read our section ?When will my order be shipped?? for details on when to expect your delivery.
Pending Inventory Check
We have multiple storage locations and on occasion must travel off-site to conduct a physical inventory check. This generally takes 1-2 days. Once we locate the item, we ship your order the same day and send you a shipping confirmation via email.
If you chose expedited shipping, please note that shipping delivery times do not include our 48-hour confirmation process. Please read our section ?When will my order be shipped?? for details on when to expect your delivery.
Jewelry Purchase
Jewelry that is made to order will generally takes 2 weeks to fulfill. Once the jewelry arrives at our store, we ship your order the same day and send you a shipping confirmation via email.
If you chose expedited shipping, please note that shipping delivery times do not include our 48-hour confirmation process. Please read our section ?When will my order be shipped?? for details on when to expect your delivery.
(International Orders Only) – Pending Billing Address Confirmation
For all international orders, we require a billing address confirmation. This confirmation request is sent to you via email and must be completed and returned to us within 3 days of your order. Failure to respond within 3 days will result in the cancellation of your order.
If you chose expedited shipping, please note that shipping delivery times do not include our 48-hour confirmation process. Please read our section ?When will my order be shipped?? for details on when to expect your delivery.
CANCELLED
Out of Stock and No Reorder Available
On occasion, we run out of a certain item and that item is no longer available for reorder.
Credit Declined
If your credit card is declined, we cancel the order.
(International Orders Only )Failure to Confirm Billing Address
For all international orders, we require a billing address confirmation. This confirmation request is sent to you via email and must be completed and returned to us within 3 days of your order. Failure to respond within 3 days will result in the cancellation of your order.
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Do you have a size chart?
Yes. Please refer to the section titled ?Sizing Chart? for more details.
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What?s the difference between selvage and selvedge?
There is no difference. It?s just two ways of spelling the same thing. Selvage is a term often used today to describe denim constructed on a shuttle loom as opposed to a projectile loom.
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Where can I use Azalea’s Gift Card?
GIFT CARD POLICY
Once a Gift Card is purchased, your recipient will be emailed an electronic Gift Card via email. We do not issue a physical card to the recipient unless instructed to do so by the purchaser in the ?Comments? section at checkout.
TRANSFERRING GIFT CARDS
Gift Cards can currently be redeemed at the physical store only.
GIFT CARD PURCHASE RETURNS
If you return an order purchased by a Gift Card, you will receive a Gift Card in the amount of the refund.
STORE CREDITS
Currently, we do not issue Store Credits. If you return an item within our return policy time frame (10 days after date of shipment received), you will be issued a full refund on your credit card.
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Do you have a privacy policy?
Yes. Please refer to the section titled “Privacy Policy.”
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When will my order be shipped? How long will it take to receive my order?
Orders are not shipped until we complete a 2-step confirmation process:
STEP 1
We confirm your items are in stock.
STEP 2
We complete a credit verification.
The 2-step confirmation process usually takes 48 hours and applies to all orders, regardless of shipping method. If you choose expedited shipping?UPS 3 Day Select, UPS 2 Day Air or UPS Next Day Air Saver?please be aware that the shipping days do not include our 48-hour confirmation processing time.
To calculating when your order will arrive, start counting shipping days after the 48-hour confirmation processing time.
For example:
If you choose 2 Day Air you should expect to receive your order within 4 business days.
Orders placed Monday to Friday (excluding holidays) before 1:00pm PST will begin processing that day.
Orders placed after 1:00pm PST will not begin processing until the following business day.
If the merchandise you have selected is not in stock a customer service representative will contact you within 24 hours. Don?t worry, we never charge you for an item without first confirming its availability.
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Domestic Shipping & Costs
Please note that shipping delivery times do not include our 48-hour confirmation process. Please read our section ?When will my order be shipped?? for details on when to expect your delivery.
Domestic orders can be shipped UPS Ground, UPS 3 Day Select, UPS 2 Day Air or UPS Next Day Air Saver. We are unable to deliver to APO/FPO addresses, as well as P.O. Boxes. The shipping options are not available for Saturday deliveries.
Delivery time does not include Saturdays, Sundays, or holidays.
Azalea offers FREE UPS GROUND SHIPPING for orders $50 and above in the Continental U.S.A.! (contiguous 48 states, does not include Alaska or Hawaii)
For customers shipping to Hawaii and Alaska, there are only 2 shipping options available: UPS 2 Day Air and UPS Next Day Air Saver.
Ground: Expect delivery within 5-7 business days from the time your package is confirmed and departs our warehouse.
3 Day Select: Expect delivery within 3 business days from the time your package is confirmed and departs our warehouse.
2 Day Air: Expect delivery within 2 business days from the time your package is confirmed and departs our warehouse.
Next Day Air Saver: Expect delivery the next business day after your package is confirmed and departs our warehouse.
Please Note: For 3 Day Select, 2 Day Air, and Next Day Air Saver methods of shipping, our system will calculate your shipping cost according to real-time UPS rates, so the charges may vary depending on destination. You will see your shipping cost on the bottom of your shopping bag page after you choose a shipping method during the checkout process.
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International Shipping & Costs
Please note that shipping delivery times do not include our 48-hour confirmation process. Please read our section ?When will my order be shipped?? for details on when to expect your delivery.
We ship all international orders via USPS Global Express Mail. If you choose any other shipping option at checkout, the shipping will default to USPS Global Express Mail at $39. The $39 shipping cost is automatically charged to your order, even if you choose other methods of shipping during checkout.
At this time, shipping promotions do not apply to international shipping. All international orders are subject to possible customs delays, so please plan accordingly.
Please Note: Your packages may be subject to the customs fees and import duties of the country to which you have your order shipped. These charges are always the recipient’s responsibility. Please contact your local customs office for further information. If the order is a gift, the package is marked “Gift,” but the cost of the item is still recorded on the customs form. Customs authorities require us to state the value of the gift item directly on the package.
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Merchandise Cost
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USPS Global Espress
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$0 +
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$39 (Flat rate)
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Transit time
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3-6 business days WITH tracking #
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COUNTRIES WE SHIP TO:
Australia, Austria, Belgium, China, Denmark, Finland, France, Germany, Greece, Hong Kong, Ireland, Italy, Japan, South Korea, Monaco, Netherlands, New Zealand, Norway, Russia, Singapore, Spain, Sweden, Switzerland, Taiwan.
Important Message: Due to heightened security, we are no longer shipping to CANADA and the UNITED KINGDOM at this moment. Thank you!
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Refused Shipments
If you refuse any shipments from Azalea, you are responsible for the original shipping charges, any duties, taxes and or customs charges that are incurred on the package (for both original and return shipments), and the cost of returning the package to Azalea. This amount will be deducted from your merchandise refund.
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Can I ship my order to multiple addresses?
No. Currently, your order can only be shipped to one location. We do not allow split shipping. If you have gifts that require shipping to several different addresses, you will have to place separate orders for each shipping destination.
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What happens if my order is lost in transit?
Risk of loss and title for merchandise purchased by you passes to you upon our delivery to the carrier. In the event of merchandise damage or loss during transit, it is your responsibility to file a claim with the carrier.
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What is your return policy?
We want you to be fully satisfied with your purchase from us. If you need to return an item, please note that all items must be returned in the condition that they were received?NOT WORN, ALTERED OR WASHED, and with ALL TAGS ATTACHED.
If these conditions above are met, and the item is in perfect re-sellable condition, you can return regular priced merchandise within 14 days from the day you receive the goods for a full refund, exchange or store credit, minus the shipping charges.
We do not refund shipping charges.
EXCHANGES
Exchanged items can only be dispatched after the returned goods have been received and undergone a quality control check. For instructions on how to make an exchange or return, please refer to the section titled ?How do I make a return or exchange??
FOOTWEAR
Upon receiving your shoes, check the sizing by trying them on indoors, on a carpeted surface so as not to blemish the soles. We do not accept returns or exchanges on shoes that are scuffed, marked, or worn.
Footwear returns and exchanges must include the original designer shoe box, undamaged and free of postal labels. Footwear returns without the original designer packaging will not be accepted.
FINAL SALE ITEMS
Final Sale items cannot be returned or exchanged. If we receive a returned Final Sale item or items, the package will be returned to you, a customer service representative will notify you via email, and you will not receive a refund.
THE FOLLOWING CATEGORIES ARE FINAL SALE:
CLEARANCE SALE ITEMS
Any item marked down 50% or more is considered a clearance sale item. All clearance sale items are final sale and cannot be returned or exchanged.
LINGERIE
All lingerie?bras and shapewear?is Final Sale and cannot be returned or exchanged.
BEAUTY PRODUCTS
All cosmetics, skin care, and fragrances are final sale and cannot be returned or exchanged, unless the product causes an allergic reaction. If the product causes an allergic reaction, you can return or exchange the product within 30 days of the original purchase date.
SPECIAL ORDERS
All special orders are final sale and cannot be returned or exchanged. For more information on special orders please refer to section titled ?Special Orders.?
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Do you refund shipping charges?
No. We do not refund shipping and handling charges, and you are responsible for all shipping costs on merchandise being returned to us.
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Defective Merchandise
If you believe that you have received defective merchandise or were shipped incorrect merchandise (style, size, color), you must notify us within 3 days of receiving the product to be eligible for a refund. There are no exceptions. We do not manufacture our products and we do not offer any warranty.
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I was shipped the wrong style/color/size, what do I do?
If you were shipped incorrect merchandise?style, color, size?you must notify us within 3 days of receiving the product to be eligible for a refund. We will pay for the return shipping for incorrectly filled orders. For instructions on how to return the item, refer to the section titled ?How do I make a return or exchange??
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How do I make a return or exchange?
Follow these 5 easy steps:
1. On the Return/Exchange Form:
CHECK the appropriate box in the upper right hand corner of this form indicating whether you want a REFUND, STORE CREDIT, or EXCHANGE.
2. On the Return/Exchange Form:
FILL IN the ?Returning These Item(s)? section, including the REASON CODE. See Reason Code Key for the appropriate number.
3. On the Return/Exchange Form:
FILL IN ?Exchange With? section if you are making an Exchange.
4. PACK AND SECURELY SEAL the merchandise with the original packaging if possible. DO NOT FORGET to include both the Return/Exchange Form and Invoice into the plastic label pouch provided, folded with the SHIP TO address facing forward. Attach the label pouch on the outside of your package.
FOOTWEAR
Footwear returns and exchanges must include the original designer shoe box, undamaged and free of postal labels. Footwear returns without the original designer packaging will not be accepted.
5. SHIP your return package via a carrier that requires recipient?s signature upon delivery.
If you do not follow these 5 steps we cannot guarantee that your return will be processed in a timely manner.
We do not refund shipping charges.
IMPORTANT
Delivery Confirmation alone in not sufficient. We are not responsible for return packages that are left outside of our warehouse by the shipper, as we will not be able to confirm that the package has been received by a customer service representative from our Return/Exchange department.
INSURING your return packages to Azalea Boutique is highly recommended. This will provide you with recourse on your package, as we cannot accept responsibility for packages that we do not ship ourselves. In the event of any failure to return goods to us within the stipulated time limits, even though validly cancelled, we shall have the right to charge any costs of recovery of the goods.
Send your return or exchange to:
AZALEA BOUTIQUE
Returns/Exchanges Department
411 Hayes Street
San Francisco, CA 94102
U.S.A.
“Click here for a printable PDF of our Return/Exchange Form”
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Where do I send my return?
Refer to section titled ?How do I make a return or exchange??
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When will my credited card be refunded?
Once your package has been received by us, your refund will be processed in within 5 business days. You will be notified via email at the address listed on your account when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us. Allow up to two billing cycles for a refund to appear on your credit card statement.
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*Click here to view the size chart.
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BACKGROUND
When you purchase products at the Azalea site, we ask you for personal information. We use this information to process your orders and to communicate with you about the status of your orders. We also use your email address to send you invitations to fashion shows, as well as messages about Azalea special offers, promotional announcements, and surveys. Occasionally, we send our customers special offers and promotional information via postal mail, using the shipping address provided. If you no longer want to receive the announcements or postal mail, you can click on “Unsubscribe Me” link on the bottom of the email and you will be automatically removed from our list.
COLLECTION AND USE OF INFORMATION
When you place your first order with Azalea, we ask you for your full name, physical address, telephone number and credit card number so we can ship your order. We use your telephone number only if there is an order-related issue, not for marketing purposes. Our
server stores this information so that placing future orders will be quicker and easier. If you want to update your address or change credit cards, go to Your Account and make the appropriate changes. You must be signed in to access Your Account.
We also track your order and billing history. We will use this information to process your orders and communicate with you about your orders. We also use your email address to send you invitations to fashion shows, as well as messages about Azalea special offers, promotional announcements, and surveys. We also use this information to stay abreast of the buying trends of our customers.
VIEWING AND UPDATING YOUR INFORMATION ON THE AZALEA SITE
You can always access the personal information you have provided to Azalea by going to Your Account. You can make changes to this information
to update your account anytime.
COOKIES
Upon setting up Your Account, cookies are placed on your computer’s hard drive. (Cookies are small pieces of data that are sent to your browser from a Web server and stored on your hard drive.) Cookies allow us to track the items you purchase, and help us match your address and credit card information with your order so you don’t need to retype the information each time you visit our site.
If your browser is set to not accept cookies, you will not be able to purchase items at the Azalea site.
We also use cookies to gather usage information, such as the number and frequency of visitors to our site and its various pages. We analyze this data to assess our product lines offered on our site. Automatically logged information is also used to analyze trends and to administer the site.
DISCLOSURE
Except as described in this section, we will not sell, rent or disclose your personally identifying information to third parties.
In order to ship and track merchandise, we make your name and address available to such companies as UPS and USPS. In no instance UPS and USPS is allowed to use your personal information for any other purpose.
We provide analyses of our users in the aggregate to our vendors and prospective vendors. We do this so that we and our vendors can understand you better, and so we can keep bringing you the latest and most current fashions and fashion accessories. At no time, however, will we disclose personal information about specific users.
Customers shall be notified via email for updates to this policy. Azalea will to be using the information collected in a manner different from that stated when the customer registered.
SECURITY AND ACCESS
For transmitting your personal information to us, we use a secure server (SSL), which encrypts all of your personal information. This encryption process ensures that the information you give us is protected against unauthorized access.
You can access Your Account from every page on the site to update and correct your name, email address, password, postal address, credit
cards, and mailing list preferences. Please note that you must be signed in to Azalea to access this information.
We have implemented technology and security features, as well as strict internal guidelines, to safeguard the privacy of your personal information from unauthorized access or improper use. We will continue to enhance our security procedures as new technology becomes available. While we make every effort to ensure that your information is secure on our system, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk.
This privacy policy was last updated on April 9, 2010.
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Azalea Boutique, Inc. (“Azalea”) advises you to review the following basic rules that govern the use of our Site (the “Agreement”). Please note that your use of our Site constitutes your agreement to follow and be bound by this Agreement.
INTELLECTUAL PROPERTY
All materials, including images, illustrations, designs, icons, photographs, and written and other materials that are part of this Site (collectively, the “Contents”) are copyrights, trademarks, trade dress and/or other intellectual property owned, controlled or licensed by Azalea, or, as otherwise noted, are the intellectual property of Azalea?s vendors and or suppliers. The Site as a whole is protected by copyright and trade dress, all worldwide rights, titles and interests in and to which are owned by Azalea. The Azalea mark and other marks appearing at this Site are the trademarks of Azalea, its vendors and or suppliers.
USE OF CONTENT
This Site and all its Contents are intended solely for personal use. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. Except as noted above, you may not reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents or the Site.
PRODUCT INFORMATION
Occasionally there may be information on our Site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order).
We have made every effort to display as accurately as possible the colors of our products that appear at the Site. However, we cannot guarantee that your monitor’s display of any color will be accurate.
DISCLAIMER
Azalea provides the materials on this site “as is” without warranties of any kind, either express or implied, including without limitation, warranties of title, implied warranties of merchantability, fitness for a particular purpose or non-infringement of intellectual property. Azalea may modify the Content at any time without notice to you. We are not responsible for any damage to your computer, software, modem, telephone or other property resulting from your use of our Site. You further acknowledge that Azalea shall not be liable for any damages or any kind related to your use of this site.
MISCELLANEOUS
Should any provision of this Agreement be held to be void, invalid, unenforceable or illegal by a court, such provision shall be valid and enforceable to the extent permitted by law or the applicable rules or bylaws, and the validity and enforceability of the other provisions shall not be affected thereby. Failure of Azalea to enforce any provision of this Agreement shall not constitute or be construed as a waiver of such provision or of the right to enforce such provision.
This Agreement shall be construed in accordance with the laws of the State of California, without regard to any conflict of law provisions. In any action arising under this Agreement, you consent to the jurisdiction and venue of the state and/or federal courts of the State of California, County of San Francisco and/or the Northern District of California.
Last updated April 9, 2010.
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